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MilliporeSigma

Argentina

Ciudad Autónoma de Buenos Aires

Merck SA, an affiliate of Merck KGaA, Darmstadt, Germany
Tronador 4890, 4° piso
Buenos Aires 1430
Argentina

 

 

Tel: 0800-555-0515

Water Purification Customer ServiceTel: (+54) 91130722532 
Water Purification Technical SupportTel: (+54) 911 38839690 
Stable Isotope Customer Service Teamisosales@merckmillipore.com


Australia

Melbourne

Merck Life Science Pty Ltd
Ground Floor, Building 1
885 Mountain Highway
Bayswater VIC 3153
Australia

 

 

Tel: 1800 800 097 (option 1)
Customer Service: CustomerSupport.ANZ@merckgroup.com
Technical Service: TechSupport.ANZ@merckgroup.com
Invoice and Payment: AccountsReceivable.ANZ@merckgroup.com
Regulation/Compliance: anzcompliance@merckgroup.com

Oligo and Custom Primer InquiriesAUSorders@merckgroup.com
Process Solutions Commercial Serviceprocess_solutions_anz@merckgroup.com
Water Purification Technical SupportTel: +61 1300 135 386

Austria

Vienna

Sigma-Aldrich Handels Gmbh
Marchettigasse 7/2
1060 Wien
Austria

 

 

Tel: 0820 874 464
AUCustomerRelations@merckgroup.com
Fax: 01 605 81 20

CUSTOMER SUPPORT
Price inquiries, Orders, Quote requests, Availability information, Delivery inquiries and service complaintsPhoneE-Mail
Science & Lab Solutions Customer Support
Research-, Laboratory and Industrial Application and Testing products
0820 874464
+43 (0) 1 3602771417
Customer Support
Process Solutions Customer Excellence
Biopharmaceutical Manufacturing,  Small Molecule Pharmaceuticals products and Bioprocessing chemicals
+43 (0) 1 36 02 77 47 43PSCommercialServiceAT@merckgroup.com
 

TECHNICAL SERVICE
Product recommendation and performance questions, Scientific & Technical advice, Quality complaintsPhoneE-Mail
Science & Lab Solutions Technical Service
Research, Laboratory, and Industrial Application and Testing  products
+43 (0)720380064
Please choose from menu:
(2) Biology
(3) Analytic & Chemistry
technischerservice@merckgroup.com

Microbiology

Bioburden-, Sterility-, Environmental-Testing, Culture Media

+43 (0)720380064
Please choose from menu:
(1) Microbiology
microbiologyTS@merckgroup.com
Bioprocessing+43 (0) 1877 892 669bps.austria.techservice@merckgroup.com
Process & Formulation Materials+43 (0)1 36 02 77 4741pcs.austria.techservice@merckgroup.com
Labwater Technical Service
Water purification systems, Milli-Q®
+43 (0) 1 36 0277sz-service@merckgroup.com

Belgium

Merck Life Science BV
Ildefonse Vandammestraat 5/7B  
1560 Hoeilaart
Belgium

VAT number: BE0425578392

 

Customer Support
Tel: (+32) (0)70 225645 (0,30 € per min incl. VAT)
Toll Free: +32 800 582 82
benlcustomerrelations@merckgroup.com
Fax: (+32) (0)3 899 13 11

Microbiology Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 1)
microbiologyTS@merckgroup.com 
Biology Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 2)
technischeservicebenelux@merckgroup.com 
Chemistry Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 3)
technischeservicebenelux@merckgroup.com 
Research and Applied SolutionsTel: 0800 58 282
Fax: (+32) (0)3 899 13 11
benlcustomerrelations@merckgroup.com 
Process Solutions Technical SupportTel: FR : (+32) 02 620 01 29
NL: (+32) 02 706 04 31
  
Process Solutions Commercial ServiceTel: (+32) 26 200 227PScommercialserviceBE@merckgroup.com 
Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals products and services)Tel: +32 (0) 2 62 00 227PScommercialserviceBE@merckgroup.com 
Stable Isotope Customer Service Team isosales@merckmillipore.com 
Quoting, orders and Service Complaints: Commercial SupportTel: +32 2 620 0227PScommercialserviceBE@merckgroup.com 
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: FR : (+32) 2 6200 129
NL: (+32) 2 7060 431
bps.belgium.techservice@merckgroup.com 
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+33) 3 9046 8928mailto:pcs.belgium.techservice@merckgroup.com 

Brazil

São Paulo

Sigma-Aldrich Brasil Ltda.
350, Alameda Xingu, 05th, 06th and 07th floors
Barueri
São Paulo  06455-030
Brazil

 

 

Tel: +55 11 2170-8484
vendasbra@merckgroup.com

Water Purification Technical SupportTel: 0800 727 7292 (ext. 2)
Water Purification Customer ServiceTel: 0800 727 7292 (ext. 1)
Stable Isotope Customer Service Teamisosales@merckmillipore.com

Bulgaria

Merck Bulgaria EAD
48 Sitnyakovo Blvd., Serdika Offices, 6th fl.
Sofia 1505
Bulgaria


Tel: (+359) 2 4461 111
merck@merck.bg

Stable Isotope Customer Service Teamisosales@merckmillipore.com

Canada

Ontario

Merck KGaA, Darmstadt, Germany
2149 Winston Park Drive
Oakville, ON L6H 6J8
Canada

 

 

Tel: +1 (800) 565-1400
Fax: +1 (800) 265-3858

Customer ServiceTel: +1 (800) 565-1400 
Technical ServiceTel: +1 (800) 325-5832 
Milli-Q Technical ServiceTel: +1 (888) 645-5478 
Water Purification Technical SupportTel: +1 (888) 645-5478 
Water Purification Customer SupportTel: +1 (888) 645-5476 
Process Solutions Technical ServiceTel: +1 (866)-CARE-811PSTechService@milliporesigma.com
Process Solutions Commercial ServiceTel: +1 (866)-CARE-811PSClientCare@milliporesigma.com
Stable Isotope Customer Service TeamTel: +1 (937) 859-1808
Tel: +1 (800) 448-9760
 

Chile

Santiago

Merck S.A.
1730, Los Conquistadores, 19th and 20th floors
Torre Nueva Santa María, Providencia
7520282 - Santiago, Chile

 

 

Tel: (56) 223400730
Order Center: 800 340 200

Water Purification Technical SupportTel: (56) 223400366
Stable Isotope Customer Service Teamisosales@merckmillipore.com

China

Beijing

Merck Ltd
25F, Office Building, Nuojin Center, No.2 Jiangtai Road, Chaoyang District
Beijing
China

 

 

Tel: (+86) 10 5907 2688
Fax: (+86) 10 5907 2699

Technical SupportTel: (+86) 400 620 3333 - 2
Customer SupportTel: (+86) 400 620 3333 - 1

Chengdu

Merck Ltd
Room 1705, Yanlord Land Plaza Office Building, No. 1, Section 2, Renmin South Road, Jinjiang District
Chengdu
China

 


Tel: (+86) 28 8074 0222
Fax: (+86) 28 8074 0227

Technical SupportTel: (+86) 400 620 3333 - 2
Customer SupportTel: (+86) 400 620 3333 - 1

Guangzhou

Merck Limited
1201-1204, Kaihua International Center, No. 5 Xiancun Road, Tianhe District
Guangzhou
China

 


Tel: (+86) 20 3225 5493
Fax: (+86) 20 3225 5380

Technical SupportTel: (+86) 400 620 3333 - 2
Customer SupportTel: (+86) 400 620 3333 - 1

Hong Kong

Merck Limited
11/F, Elite Centre, 22 Hung To Road, Kwun Tong, Kowloon
Hong Kong
China

 


Tel: (+852) 3196 0000
Fax: (+852) 2506 2529
hkenquiry-merckls@merckgroup.com

Technical SupportTel: (+86) 400 889 1988
Customer SupportTel: (+86) 400 889 1988

Shanghai

Merck Limited
15-18F, No.3, Building C, The New Bund World Trade Center, Lane 227, Dongyu Road Pudong New District
Shanghai 200126
China

 


Tel: (+86) 21 2033 8288

Milli-Q® Lab Water Solutions ServicesTel: (+86) 400 889 1988
Technical SupportTel: (+86) 400 620 3333 - 2
Customer SupportTel: (+86) 400 620 3333 - 1

China Taiwan

Merck Ltd. Taiwan
6F, No. 89, Sec. 2, Tiding Blvd. Neihu District. Taipei (11493)
Taiwan

 


Tel: (+886) 02-2162-1111
Fax: (+886) 02-8751-6262
MTAW_CE@merckgroup.com

Customer Service & Technical SupportTel: (+886) 0800-068-222MTAW_CE@merckgroup.com
Milli-Q® Lab Water Solutions Services
Tel: (+886) 0800-211-131
MTAW_Service@merckgroup.com
Process Solutions Service TWPSCS@merckgroup.com
Stable Isotope Customer Service Team MTAW_CE@merckgroup.com

Colombia

D.C.

Comercializadores - Merck S.A., an affiliate of Merck KGaA, Darmstadt, Germany
9 # 101-67, Avenida Carrera,
Edificio Naos, 5th floor, Office 501A
Bogotá, Colombia

 



Tel: 6014255411
Free call to other cities: 01 8000 112223

Water Purification Technical SupportTel: (+57) 316 473 8789
Water Purification Customer ServiceTel: (+57) 302 376 7981
Stable Isotope Customer Service Teamisosales@merckmillipore.com

CROATIA

Croatia

Merck d.o.o.
Oreškovićeva ulica 6H/1
Zagreb 10010
Croatia

 

 



Tel: (+385) 1 4864 111
kemija@merckgroup.com
Fax: (+385) 1 4864 191

Stable Isotope Customer Service Teamisosales@merckmillipore.com

CZECH REPUBLIC

Prague

Merck Life Science spol. s r.o.
Na Hřebenech II 1718/10
Praha 4
140 00
Czech Republic

 



Tel: (+420) 272 084 272

Quotes, technical information:Tel: (+420) 272 084 273poptavky@merckgroup.com
Orders, delivery dates:Tel: (+420) 272 084 272czeorders@merckgroup.com
Process Solutions Commercial Service:Tel: (+420) 225 296 100pscommercialserviceczsk@merckgroup.com

DENMARK

Søborg

Merck Life Science A/S
Vandtårnsvej 62
2860 Søborg
Denmark

 



Tel: (+45) (-) 70 10 56 45
DKcustomerrelations@merckgroup.com
Fax: (+45) 70 10 56 44

Microbiology Lab Product Technical SupportTel: (+45) 82 33 28 21 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: (+45) 82 33 28 21 (Option 2)technicalservice@merckgroup.com
Chemistry Lab Product Technical SupportTel: (+45) 82 33 28 21 (Option 3)technicalservice@merckgroup.com
Labwater Sales SupportTel: (+45) 7 01 05 645 
Process Solutions Customer ServiceTel: (+45) 35 15 80 78PScommercialserviceDK@merckgroup.com
Process Solutions Technical SupportTel: (+45) 82 33 27 87 
Quoting, orders and Service Complaints: Commercial Support:Tel: (+45) 35 158 078PScommercialserviceDK@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+45) 82 332 787bps.denmark.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+45) 35 158 170pcs.denmark.techservice@merckgroup.com

Finland

Merck Life Science OY
Keilaranta 6
02150 Espoo
Finland

 

Tel: (+358) (0) 20 30 56 45
ficustomerrelations@merckgroup.com

Microbiology Lab Product Technical SupportTel: (+358) (0) 9 81710366 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: (+358) (0) 9 81710366 (Option 2)technicalservice@merckgroup.com
Chemistry Lab Product Technical SupportTel: (+358) (0) 9 81710366 (Option 3)technicalservice@merckgroup.com
Labwater Sales SupportTel: +358 20 30 5645 
Process Solutions Customer ServiceTel: (+358) 9 817 10424PScommercialserviceFI@merckgroup.com
Process Solutions Technical SupportTel: (+45) 82 33 27 87 
Quoting, orders and Service Complaints: Commercial SupportTel: (+358) 9 81 71 04 24PScommercialserviceFI@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+358) 800 526652bps.finland.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+46) 8 402 86 10pcs.finland.techservice@merckgroup.com

France

Sigma Aldrich Chimie S.a.r.l
80 Rue de Luzais
L' lsle D'Abeau Chesnes - BP701
St. Quentin Fallavier Cedex 38297
France

Microbiology Lab Product Technical SupportTel: +33 (0)1 85 16 94 34 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: +33 (0)1 85 16 94 34 (Option 2)servicetechnique@merckgroup.com
Chemistry Lab Product Technical SupportTel: +33 (0)1 85 16 94 34 (Option 3)servicetechnique@merckgroup.com
Labwater Sales SupportTel: +33 (0) 1 30 12 71 72FR.LWD.Ventes@merckgroup.com
Process Solutions Technical SupportTel: (+33) 03 90 46 89 40 
Process Solutions Commercial ServiceTel: (+33) 18 514 8189PScommercialserviceFR@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+33) 90 46 89 40bps.france.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+33) 3 90 46 89 28pcs.france.techservice@merckgroup.com
Internship or a work-study program request stage-alternance-france@merckgroup.com

Germany

Sigma-Aldrich Chemie GmbH
Eschenstr. 5
82024 Taufkirchen
Germany

 

Tel: +49 89 65130
gecustomerrelations@merckgroup.com

CUSTOMER SUPPORT
Price inquiries, Orders, Quote requests, Availability information,  Delivery inquiries and service complaints PhoneE-Mail
Science & Lab Solutions Customer Support
Research-, Laboratory and Industrial Application and Testing products
0800 5155000
+49 (0) 89 65131130
Customer Support
Process Solutions Customer Excellence
Biopharmaceutical Manufacturing,  Small Molecule Pharmaceuticals products and Bioprocessing chemicals
+49 (0) 6 15 13 59 93 99PScommercialserviceDE@merckgroup.com

TECHNICAL SERVICE
Product recommendation and performance questions, Scientific & Technical advice, Quality complaintsPhoneE-Mail
Science & Lab Solutions Technical Service
Research, Laboratory, and Industrial Application and Testing  products
0800 6271150 local
+49 (0) 6151 2743802

Please choose from menu:
(2) Biology
(3) Analytic & Chemistry
technischerservice@merckgroup.com

Microbiology

Bioburden-, Sterility-, Environmental-Testing, Culture Media

0800 6271150 local
+49 (0) 6151 2743802

Please choose from menu:
(1) Microbiology
microbiologyTS@merckgroup.com
Bioprocessing+49 (0) 6151 3599 200bps.germany.techservice@merckgroup.com
Process & Formulation Materials+49 (0) 6151 3599 205 pcs.germany.techservice@merckgroup.com
Labwater Technical Service
Water purification systems, Milli-Q®
+49 (0) 6151 3599 110lw-service@merckgroup.com

Greece

Merck SA
41-45 Kifisias av. (Building B)
15123 Marousi Athens
Greece

 

Tel: (+30) 210 6165 164
Merck.Chem.gr@merckgroup.com
Fax: (+30) 210 6101 386

Stable Isotope Customer Service Team isosales@merckmillipore.com

Guatemala

Merck S.A, an affiliate of Merck KGaA, Darmstadt, Germany
12 Avenida 0-33 Zona 2 de Mixco
Guatemala

 

Tel: +502 241 02300
servicioalclientegt@merckgroup.com

Stable Isotope Customer Service Team isosales@merckmillipore.com

Hong Kong SAR

Merck Limited, An affiliate of Merck KGaA, Darmstadt, Germany
11/F, Elite Centre, 22 Hung To Road, Kwun Tong, Kowloon
Hong Kong
China

 

Tel: (+852) 3196 0000
Fax: (+852) 2506 2529
hkenquiry-merckls@merckgroup.com

Technical SupportTel: (+86) 400 889 1988tscn@merckgroup.com
Customer SupportTel: (+852) 3196 0000hkenquiry-merckls@merckgroup.com
Stable Isotope Customer Service Team isosales@merckgroup.com

Hungary

Budapest

Merck Life Science Kft., an affiliate of Merck KGaA, Darmstadt, Germany
Október huszonharmadika utca 6-10.
Budapest
H-1117
Hungary

 



Tel: (+36) 1 463-8100

Technical SupportTel: (+36) 1 463-8100kemiaHU@merckgroup.com
Customer ServiceTel: (+36) 1 463-8100rendeles@merckgroup.com
Process Solutions Commercial ServiceTel: +36 1 999 7207PSCommercialserviceHU@merckgroup.com
Milli-Q Lab Water Solutions ServicesTel: (+36) 1 463-8100
Fax: (+36) 1 235-9068
 
Stable Isotope Customer Service Team isosales@emdgroup.com

India

Sigma-Aldrich Chemicals Private Limited
Plot No. 12
Bommasandra Jigani Link Road
Industrial Area
Anekal Taluk
Bangalore

Toll Free 1-800-309-5000
Alt no- 080 66219444 and 080 66219555
customerserviceindia@merckgroup.com

Water Purification Technical SupportTel: +91 1800-209-9939 
Water Purification Customer ServiceTel: +91-80-39224000 
Customer Service Toll Free:
1-800-309-5000
Alt no: +91 22 62570951 / +91 11 66762804
csindia@merckgroup.com
 

Indonesia

PT Merck Chemicals and Life Sciences
REGISTERED OFFICE
Jl. TB. Simatupang No. 8, Pasar Rebo
Jakarta Timur 13760
Indonesia

COMMERCIAL OFFICE
Arkadia Green Park - G building, 9th floor
Jl. TB Simatupang No.Kav. 88
Pasar Minggu, Jakarta Timur 13760
Indonesia

 

Tel: +62 21 2856 5600 | Toll Free 0800 140 1253
Quotation/Technical Product Support: ss_merck@merckgroup.com
Order Process Support: CS.Merck@merckgroup.com

Additional Contacts

Consumer Inquiries
Customer Service WhatsApp Business Chat
+62 811-9721-4078 
Consumer Complaints
Directorate General of Consumer Protection and Trade Compliance, Ministry of Trade of the Republic of Indonesia
WhatsApp: +62 853 1111 1010 
Water Purification Customer Serviceservice_admin@merckgroup.com 

Ireland

Merck Life Science Limited
Vale Road
Arklow
Co Wicklow
Ireland


Tel: 01 80 02 00 888
iecustomerrelations@merckgroup.com

Microbiology Lab Product Technical SupportTel: +353 (1) 800 709 777 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: +353 (1) 800 709 777 (Option 2)TechnicalService@merckgroup.com
Chemistry Lab Product Technical SupportTel: +353 (1) 800 709 777 (Option 3)TechnicalService@merckgroup.com
Research & Applied Sales SupportTel: +353 (1)5 33 99 88salessupport@merckgroup.com
Process Solutions Customer ServiceTel: +353(0)15339853PScommercialserviceIE@merckgroup.com
Quoting, orders and Service Complaints: Commercial Support:Tel: +353 15 339 853PScommercialserviceIE@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: +353 16 058 336bps.ireland.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: +353 15 339 864pcs.ireland.techservice@merckgroup.com

Israel

Israel

Sigma-Aldrich Israel Ltd., an affiliate of Merck KGaA, Darmstadt, Germany
3 Plaut St.
Rehovot 7670603
Israel

 



Tel: 08-9484222 / 08-9484100
Fax: (+972)-8-948-4200

Customer Service Email: isrcustserv@merckgroup.com
Technical Service Email: isrtechserv@merckgroup.com

Rehovot Site Tel: (+972)-8-948-4222
Jerusalem Site Tel: (+972)-2-589-3666

Italy

Merck Life Science S.r.l.
Via Monte Rosa, 93
20149 Milano
Italy

 

Tel: 800 827  018
servizioclienti@merckgroup.com

Microbiology Lab Product Technical SupportTel: (+39) (0) 2 33417340 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: (+39) (0) 2 33417340 (Option 2)serviziotecnico@merckgroup.com
Chemistry Lab Product Technical SupportTel: (+39) (0) 2 33417340 (Option 3)serviziotecnico@merckgroup.com
Process Solutions Customer ServiceTel: (+39) (0) 2 385 94013PScommercialserviceIT@merckgroup.com
Process Solutions Technical SupportTel: (+39) (0) 2 385 91356PScommercialserviceDE@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+39) (0) 2 38 59 13 56bps.italy.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+39) (0) 2 38 59 40 85pcs.italy.techservice@merckgroup.com

 

Company subjected to coordination and management by Merck KGaA, Germany
Subscription number for the Business Register of Milano, Monza, Brianza, Lodi - C.F.: 13209130155
Share capital: € 520.000 f.p.
VAT#: 13209130155


Japan

Tokyo

Sigma-Aldrich Japan K.K.
Mori JP Tower 26F
Azabudai Hills, 1-3-1, Azabudai, Minato-ku
Tokyo, 106-0041
Japan


 

Tel: +81 3 6756-8275
sialjpcs@merckgroup.com

Stable Isotope Customer Service Teamisosales@merckmillipore.com 

Korea

Seoul 서울

Merck Korea 한국머크
Teheran-ro 508, Haesung 2 Building, 4th Floor
Gangnam-Gu 06178
Korea (the Republic of)
서울시 강남구 테헤란로 508 해성2빌딩 4층

 

Tel: 02-2185-1700

Customer Support: sakr@merckgroup.com
Technical Support: korea_ts@merckgroup.com

Payment/Billing Support: sakr.bill@merckgroup.com
Regulation/Compliance Support: sakrcompliance@merckgroup.com

Lab Water - Ultra pure water production equipment02-2185-4531service_kr@merckgroup.com
Bio Monitoring - Environmental monitoring equipment02-2185-4531service_kr@merckgroup.com
For assistance in English, please call 02-2185-1700 and press number 1. A Customer SVC Rep will support you with your inquires.
Stable Isotope Customer Service Teamisosales@merckmillipore.com

LUXEMBOURG

Merck Life Science BV
Brusselsesteenweg 288
3090 Overijse
Belgium



Tel: 0800 58 282
benlcustomerrelations@merckgroup.com
Fax: +32 (0)3 899 13 11

Microbiology Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 2) technischeservicebenelux@merckgroup.com
Chemistry Lab Product Technical SupportTel: +32 (0)2 62 00 260 (Option 3) technischeservicebenelux@merckgroup.com
Research & Applied Sales SupportTel: +32 (0)2 62 00 900Salessupportbenelux@merckgroup.com
Research and Applied SolutionsTel: 0800 58 282
Fax: (+32) (0)3 899 13 11
benlcustomerrelations@merckgroup.com 
Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals
products and services)
Tel: +32 (0) 2 62 00 227PScommercialserviceBE@merckgroup.com 
Process Solutions Technical SupportTel: (+32) (0)70 225 645BPS.Belgium.TechService@merckgroup.com
Quoting, orders and Service Complaints: Commercial SupportTel: (+32) 2 620 0227PScommercialserviceBE@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+32) 2 6200 129bps.belgium.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+33) 3 9046 8928pcs.belgium.techservice@merckgroup.com

Malaysia

Sigma-Aldrich (M) Sdn. Bhd. 199701040579 (456079-T)
B-23A-1, Level 23A, The Ascent Paradigm
No. 1, Jalan SS7/26A, Kelana Jaya
47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia



Tel: +603 7494 3688
chemquotes.my@merckgroup.com
Fax: +603 7492 0151
Product Technical Support (Queries in English language only) : ts_sea@merckgroup.com

Water Purification Technical SupportTel: +60 3 7494 3686 
Water Purification Customer Service
Tel: +60 3 7494 3788 

Mexico

Edo, de México

Merck México, an affiliate of Merck KGaA, Darmstadt, Germany
Calle 5, No. 7 Frac. Industrial Alce, Blanco.
Naucalpan de Juarez C.P. 53370
Mexico



 

Tel: 800 00 75300

Water Purification Technical SupportTel: (+52) 1 55 2425 4111 
Water Purification Customer ServiceTel: 018000075300 Ext. 1660 
Stable Isotope Customer Service Teamisosales@merckmillipore.com

Netherlands

Merck Life Science NV
Haarlerbergweg 21 A
Amsterdam, 1101 CH
Netherlands


Tel: +31 (20) 7218963
Toll Free: 0800 02 29 088
benlcustomerrelations@merckgroup.com

Life Science Technical ServiceTel: +31 (0)20 7219898technischeservicebenelux@merckgroup.com
Microbiology Technical Service:
Bioburden-, Sterility-, Environmental-Testing, Culture Media
Tel: +31 (0)20 7219898microbiologyTS@merckgroup.com 
Research and Applied SolutionsTel: 0800 02 29 088benlcustomerrelations@merckgroup.com 
Process Solutions (Biopharmaceutical Manufacturing and Small Molecule Pharmaceuticals products and services)Tel: +31 (0)20 7 219 264PScommercialserviceNL@merckgroup.com 
Process Solutions Technical SupportTel: (+31) 020 567 5559 
Process Solutions Commercial ServiceTel: (+31) 3120 7 219 264PScommercialserviceNL@merckgroup.com
Quoting, orders and Service Complaints: Commercial Support:Tel: (+31) 2 07 21 92 64PScommercialserviceNL@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+31) 2 05 67 55 59bps.netherlands.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+31) 3 90 46 89 28pcs.netherlands.techservice@merckgroup.com
Lab Water Technical ServiceTel: +31 (0) 20 567 5552, 
+31 (0) 20 567 5557
lwd.benelux@merckgroup.com

New Zealand

Merck Life Science Ltd
Level 26 PwC Tower
15 Customs Street West
Auckland 1010
New Zealand

Tel: 0800 936 666
Customer Service: CustomerSupport.ANZ@merckgroup.com
Technical Service: TechSupport.ANZ@merckgroup.com
Invoice and Payment: AccountsReceivable.ANZ@merckgroup.com
Regulation/Compliance: anzcompliance@merckgroup.com


Norway

Merck Life Science AS, an affiliate of Merck KGaA, Darmstadt, Germany
Drammensveien 123
Oslo 0277
Norway

Microbiology Lab Product Technical SupportTel: (+47) 23 17 60 70 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: (+47) 23 17 60 70 (Option 2)technicalservice@merckgroup.com
Chemistry Lab Product Technical SupportTel: (+47) 23 17 60 70 (Option 3)technicalservice@merckgroup.com
Labwater Sales SupportTel: +47 810 62 645 
Process Solutions Customer ServiceTel: (+47) 23 50 01 55PScommercialserviceNO@merckgroup.com
Process Solutions Technical SupportTel: (+45) 823 327 87BPS.Norway.TechService@merckgroup.com
Quoting, orders and Service Complaints: Commercial Support:Tel: (+47) 23 500 155PScommercialserviceNO@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service:Tel: (+46) 851 992 478bps.norway.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service:Tel: (+46) 84 028 610pcs.norway.techservice@merckgroup.com

Peru

Merck Peruana S.A.
325, Av. Manuel Olguín, Of. 1702.
Santiago de Surco
Lima, Perú


Tel: (+51)-1-618 7500

Water Purification Technical SupportTel: (+51)-1-618 7530 
Water Purification Customer ServiceTel: (+51)-9-98033651 
Stable Isotope Customer Service Teamisosales@merckmillipore.com

Philippines

Merck Inc.
36th to 39th Floor
The Finance Centre
26th corner 9th Avenue
Bonifacio Global City

 

Customer Service Hotline: + 63288145219
Customer Service: customercarePH@merckgroup.com
Quotation Inquiries:merckph_marketing@merckgroup.com
Product Technical Support (Queries in English language only) : ts_sea@merckgroup.com


Poland

Poznań

Merck Life Science Sp.z.o.o., an affiliate of Merck KGaA, Darmstadt, Germany
Szelągowska 30
61-626 Poznań
Poland



 

Tel: (+48) 61 829 01 00
BiuroLS@merckgroup.com

Science and Lab Solutions Commercial ServiceTel: +48 61 829 01 00obslugaklienta@merckgroup.com
Process Solutions Commercial ServiceTel: +48 22 58 44 261PSCommercialservicePL@merckgroup.com
Technical SupportTel: +48 61 82 90 100informacjanaukowa@merckgroup.com
Field Service TeamTel: +48 22 53 59 712serwis@merckgroup.com
E-commerce Support serwisinternetowy@merckgroup.com
Tenders przetargi@merckgroup.com
Cash Collection Team cashcollection-pl@merckgroup.com

Portugal

Merck Life Science S.L.U. sucursal em Portugal
Edifício Duo Miraflores,
Alameda Fernao Lopes nº 12, 5º Andar, Letra B
1495-190 Algés 
Portugal


 

Tel: (+351) (0) 800 202180
suporteclientes@merckgroup.com

Life Science Technical ServiceTel: (+351) (0)800600121serviciotecnico@merckgroup.com
Microbiology Technical Service:
Bioburden-, Sterility-, Environmental-Testing, Culture Media
Tel: (+351) (0)800600121microbiologyTS@merckgroup.com
Labwater SalesTel: +35 (0) 1 80 82 03 545
Process Solutions Customer ServiceTel: (+351) 213 164031PScommercialservicePT@merckgroup.com
Process Solutions Technical SupportTel: (+34) 911316293 
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+34) 911 316 293bps.spain.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+39) 2 38 59 40 85pcs.spain.techservice@merckgroup.com

Romania

Bucharest

Merck Romania SRL, an affiliate of Merck KGaA, Darmstadt, Germany
Str. Gara Herastrau no. 4D, Etaj 6, Cladirea C, Sector 2
020334, Bucharest
Romania



 

Tel: (+40) 21 319 8850
LifeScience_RO@merckgroup.com.
Fax: (+40) 21 319 88 48

Stable Isotope Customer Service Teamisosales@merckmillipore.com

Russian Federation

Merck Life Science LLC
Valovaya Str. 35, floor 6
Moscow 115054
Russian Federation

 

Tel: 8 800 100-74-25
ruOrder@merckgroup.com

Product SupportTel: 8 800 100-74-25ruSupport@merckgroup.com
Instrument Technical Field ServiceTel: +7 495 937-33-04
Hot Line Support
Tel: +7 495 510-54-36
ruService@merckgroup.com
Process Solutions Customer Excellence ServiceTel: +7 495 782-01-39PSCommercialserviceRU@merckgroup.com

Singapore

Merck Pte. Ltd.
2 Science Park Drive
Ascent Building, #05-01/12
118222 Singapore

 

Tel: 65 6890 6633
Enquiries for quote: quotes-sg@merckgroup.com
Enquiries for orders/delivery: orders-sg@merckgroup.com
Product Technical Support (Queries in English language only): ts_sea@merckgroup.com

Biologics Biosafety Testing and Product Characterizationinfo@bioreliance.com 
Water Purification Customer ServiceTel: +65 6890 6633 

Slovakia

Bratislava

Merck Life Science spol.s r.o
Dvořákovo nábrežie 4
Bratislava
810 06
Slovakia



 

Tel: (+420) 272 084 272

Quotes, technical information:Tel: (+420) 272 084 273poptavky@merckgroup.com
Orders, delivery dates:Tel: (+421) 255 571 562svkorders@merckgroup.com
Process Solutions Commercial Service:Tel: (+420) 225 296 100pscommercialserviceczsk@merckgroup.com

Slovenia

Slovenia

Merck d.o.o.
Letališka 29 C
Ljubljana 1000
Slovenia


 

Tel: (+386) 1 560 3800
info@merck.si
Fax: (+386) 1 560 832

Stable Isotope Customer Service Team isosales@merckmillipore.com

South Africa

Merck Life Science (Pty) Ltd
1 Friesland Drive, Longmeadow Business Estate South
Modderfontein
Johannesburg 1645
South Africa

 

Tel: 086 006 3725
rsa@merckgroup.com


Spain

Madrid

Merck Life Science S.L.U.
María de Molina, 40 -2 Planta
Madrid 28006
Spain



 

Tel: 90 01 01 376 (toll free)
soporteclientes@merckgroup.com

Life Science Technical Service

Tel: (+34) 916 572 043serviciotecnico@merckgroup.com
Microbiology Technical Service: 
Bioburden-, Sterility-, Environmental-Testing, Culture Media
Tel: (+34) 916 572 043microbiologyTS@merckgroup.com
Labwater SalesTel: +34 (0) 911 316 277 
Process Solutions Customer ServiceTel: (+34) 912 158 016PScommercialserviceES@merckgroup.com
Process Solutions Technical SupportTel: (+34) 911 316 293
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+34) 911 316 293bps.spain.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+34) 912 158 090pcs.spain.techservice@merckgroup.com

Sweden

Merck Life Science AB
Box 3033
169 03 Solna
Sverige



 

Tel: +46 20 35 05 10
swcustomerrelations@merckgroup.com

Life Science Technical ServiceTel: +46 (0)20 350511
technicalservice@merckgroup.com
Microbiology Technical Service: 
Bioburden-, Sterility-, Environmental-Testing, Culture Media
Tel: +46 (0)20 350511microbiologyTS@merckgroup.com
Process Solutions Commercial ServiceTel: +46 (0) 8 51 99 31 44PScommercialserviceSE@merckgroup.com
Labwater SalesTel: +46 (0) 7 71 20 06 45 
Process Solutions Technical SupportTel: (+46) 0851 992 478
Process Solutions Commercial ServiceTel: (+46) 4685 199 3144PScommercialserviceSE@merckgroup.com
Quoting, orders and Service Complaints: Commercial Support:Tel: (+46) 8 519 93 144PScommercialserviceSE@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical ServiceTel: (+46) 8 519 92 478bps.sweden.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints: Technical ServiceTel: (+46) 8 402 86 10pcs.sweden.techservice@merckgroup.com

Switzerland

Merck & Cie
Industriestrasse 25
9470 Buchs
Switzerland

 

Tel: 08 48 64 56 45
CHcustomerrelations@merckgroup.com

CUSTOMER SUPPORT
Price inquiries, Orders, Quote requests, Availability information, Delivery inquiries and service complaintsPhoneE-Mail
Science & Lab Solutions Customer Support
Research-, Laboratory and Industrial Application and Testing products
0848 645645
+41 (0) 81 7552828
Customer Support
Process Solutions Customer Excellence
Biopharmaceutical Manufacturing,  Small Molecule Pharmaceuticals products and Bioprocessing chemicals
+41 (0) 4 35 47 90 01PSCommercialServiceCH@merckgroup.com
 

TECHNICAL SERVICE
Product recommendation and performance questions, Scientific & Technical advice, Quality complaintsPhoneE-Mail
Science & Lab Solutions Technical Service
Research, Laboratory, and Industrial Application and Testing  products
+41 (0)912479000
Please choose from menu:
(2) Biology
(3) Analytic & Chemistry
technischerservice@merckgroup.com
Microbiology
Bioburden-, Sterility-, Environmental-Testing, Culture Media
+41 (0)912479000
Please choose from menu:
(1) Microbiology
microbiologyTS@merckgroup.com
Bioprocessing+41 (0)2 256 751 80 German speakingbps.switzerland.techservice@merckgroup.com
Process & Formulation Materials+41 (0)2 25 67 51 41 German speakingpcs.switzerland.techservice@merckgroup.com
Labwater Technical Service
Water purification systems, Milli-Q®
+41 (0) 44 439 1517sz-service@merckgroup.com

Taiwan

Merck Ltd. Taiwan
6F, No. 89, Sec. 2, Tiding Blvd. Neihu District. Taipei (11493)
Taiwan

 

Tel: (+886) 02-2162-1111
Fax: (+886) 02-8751-6262
MTAW_CE@merckgroup.com

Customer Service & Technical SupportTel: (+886) 0800-068-222MTAW_CE@merckgroup.com
Milli-Q® Lab Water Solutions Services
Tel: (+886) 0800-211-131
MTAW_Service@merckgroup.com
Process Solutions Service TWPSCS@merckgroup.com
Stable Isotope Customer Service Team MTAW_CE@merckgroup.com

Thailand

Bangkok

Merck Ltd
19th Floor, Emporium Tower, 622 Sukhumvit Road
Klongton, Klongtoey 10110
Thailand



 

Tel: (+66) 2667 8333
Customer Service - For ordering : thcustomerservice@merckgroup.com
Sales Support - For quotation & documentation : thsalesupport@merckgroup.com

Water Purification Customer ServiceTel: (+66) 0 2667 8333
Technical SupportTel: (+66) 0 2667 8333
Product Technical Support (Queries in English language only)ts_sea@merckgroup.com
Stable Isotope Customer Service Teamisosales@merckmillipore.com

Turkey

Istanbul

Merck İlaç Ecza ve Kimya Tic. A.Ş., an affiliate of Merck KGaA, Darmstadt, Germany
Ataturk Mah. Ertugrul Gazi Sok. Metropol Istanbul Sitesi No: 2A – C2 Blok K:19-20
Atasehir Istanbul 34758
Turkey



 

Tel: (+90) 216 578 66 00
Fax: (+90) 216 469 09 22

Life Science - CommercialTel: (+90) 216 578 66 00lifescienceturkey@merckgroup.com
Process Solutions Commercial ServiceTel: (+90) 312 900 16 29PSCommercialserviceTR@merckgroup.com
Milli-Q® Lab Water Solutions ServicesTel: (+90) 216 578 66 00
Fax: (+90) 216 469 09 22
trservis@merckgroup.com
lifescienceturkey@merckgroup.com
Stable Isotope Customer Service Teamisosales@merckmillipore.com

United Kingdom

Merck Life Science UK Limited
The Old Brickyard
New Rd
Gillingham
Dorset
SP8 4XT

 

Tel: (0)8 00 71 71 81
ukcustomerrelations@merckgroup.com

Merck Life Sciences UK Limited
Custom Products (Oligos & peptides)
Homefield Road
Haverhill
Suffolk
CB9 8QP


 

Oligos & Peptides only
Tel: 0800 269 016
customerservices@merckgroup.com

Scotland

Merck Life Sciences UK Limited
Todd Campus
West of Scotland Science Park
Glasgow, G20 0XA
Scotland


 

Tel: +44 (0)141 946 9999

Biologics Biosafety Testing and Product CharacterizationTel: +44 (0)141 946 9999info@bioreliance.com
Microbiology Lab Product Technical SupportTel: +44 (0)8 00 27 25 72 (Option 1)microbiologyTS@merckgroup.com
Biology Lab Product Technical SupportTel: +44 (0)8 00 27 25 72 (Option 2)TechnicalService@merckgroup.com
Chemistry Lab Product Technical SupportTel: +44 (0)8 00 27 25 72 (Option 3)TechnicalService@merckgroup.com
Research & Applied Sales SupportTel: +44 (0)8 00 80 16 40salessupport@merckgroup.com
Labwater SalesTel: 08 70 90 04 645 
Process Solutions Technical SupportTel: +44 (0) 207 660 2892PScommercialserviceGB@merckgroup.com
Quoting, orders and Service Complaints: Commercial Support:Tel: +44 207 660 289PScommercialserviceGB@merckgroup.com
BioProcessing Technical Enquiries (except chemicals) and Quality Complaints:
Technical Service
Tel: +44 1923 813 363bps.uk.techservice@merckgroup.com
Actives & Formulation Technical Enquiries and Quality Complaints:
Technical Service
Tel: +44 2076 60 04 70pcs.uk.techservice@merckgroup.com

United States

Missouri

Sigma-Aldrich, Inc.
PO Box 14508
St. Louis, MO 63178
United States

Massachusetts

EMD Millipore Corporation
400 Summit Drive
Burlington, MA 01803
United States



Tel: + 1 (800) 325-3010
Tel: +1 (314) 771-5765
Fax: +1 (314) 771-5757

Maryland

BioSafety Testing and Product Characterization
9820 Darnestown Road
Rockville, MD 20850
USA

 



Tel: +1 (301) 738-1000

Biologics Biosafety Testing and Product CharacterizationTel: +44 (0)141 946 9999biosafety@merckgroup.com
Customer ServiceTel: +1 (800) 325-3010 
Technical ServiceTel: +1 (800) 221-1975 
Milli-Q® Technical ServiceTel: +1 (888)-645-5478MyMilliQTechSupport@milliporesigma.com
Water Purification Technical SupportTel: +1 (888)-645-5478 
Process Solutions Technical ServiceTel: +1 (866)-CARE-811PSTechService@milliporesigma.com
Process Solutions Commercial ServiceTel: +1 (866)-CARE-811PSClientCare@milliporesigma.com
Stable Isotope Customer Service TeamTel: 937-859-1808 (1-800-448-9760) 

Venezuela

Capital District

Merck S.A., an affiliate of Merck KGaA, Darmstadt, Germany
Calle Hans Neuman, Edificio Corimon - Piso 3, Los Cortijos de Lourdes
Caracas 1071
Venezuela



 

Tel: (+58) 212 2732170

Stable Isotope Customer Service Teamisosales@merckmillipore.com

Vietnam

Merck Vietnam Ltd.
9th. Floor; Centre Point
106 Nguyen Van Troi Street
Phu Nhuan District
Ho Chi Minh City

 

Tel: +84 28 38420117
Customer Service: MVN_CustomerService@merckgroup.com
Quotation Inquiries: MVN_LSmarketing@merckgroup.com
Product Technical Support (Queries in English language only) : ts_sea@merckgroup.com

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