We bought this incubator 09/2020 (delivered 12/2020, running since 01/2021) for our suspension cell line and it turned out quite a disaster:
- The incubator has to be cleaned per hand, there is no automatic sterilization program
- While cleaning, we found that the front left screw of this incubator is rusty (stainless steel)
- Now, each time we wipe out the incubator even the water is yellow
- Unfortunately, the warranty of this incubator is 1 year only and so far the company has not made much effort to replace the rusty screw (we contacted the company 1 year and 2 weeks later 01/2022). The warranty had expired 2 weeks for us and the only help we got is "add some HCl to get rid of the rust" which solved the problem temporarily, but not in the long run.
- Other than that it shakes well and keeps the heat, but rust in an incubator should not happen and leads to frequent contamination of our cell line!
If we would have to buy another incubator, we'd definitely choose a different one. Its not worth the money.
