MyMilli-Q™ Digital Services

Simplify your lab life with digital water system management. The MyMilli-Q™ portal helps maximize uptime, create efficiencies and enhance traceability. Plus, rapid and adaptable implementation will get you securely online and saving time – faster! Key service features include:

Online Contract Management
MyMilli-Q™ Remote Care
NEW! Proactive Alarm Monitoring
NEW! Remote Health Checks
Troubleshooting Portal for your Analyzer’s Hotline

Access MyMilli-Q™ Digital Services

MyMill-Q^® Account Activation is Easy

To access MyMilli-Q^® digital services, complete the form below or simply speak to your lab water representative. The service is available for all systems with a Milli-Q^® Service Plan and systems under warranty.

Online Contract Management: Simplify Water System Care

Simplify lab life and save time by logging into the MyMilli-Q™ portal, free with any service contract and for systems under warranty. You'll streamline water system care by quickly accomplishing a range of administrative tasks, such as:

Track service history
Download service reports
Schedule maintenance visits
Track consumable orders
Manage consumable deliveries
View contract details
Renew your service plan
Contact Milli-Q^® Services

With these time-saving features, you’ll benefit from:

At-a-glance, consolidated contract information
More rapid and efficient planning
Streamlined audit preparation
Easily traceable service history and reports

Here is an example MyMilli-Q™ view of service visit history and associated visit reports:

Table of past and scheduled service visits, listing type of visit, billing status, and with relevant documents attached.

MyMilli-Q™ Remote Care: Assure Productivity & Quality

Ensure your lab’s work never stops flowing. MyMilli-Q™ Remote Care monitoring and service capability supports your lab’s maximum productivity. Accessible via the MyMilli-Q™ portal, MyMilli-Q™ Remote Care lets you monitor and control your water system from anywhere. It gives you a real-time view of your system's performance and water quality, and helps solve issues faster.

MyMilli-Q Digital Services sticker showing a hand supporting a water drop and wifi signals radiating from the water drop

Benefits of MyMilli-Q™ Remote Care

Assure productivity 24/7: Access real-time system information, water quality data and more from anywhere at any time for 24/7 confidence in your lab’s performance.
Maximize uptime: Receive notification of alerts and alarms by email or SMS, allowing you to promptly and remotely manage your system, either independently or with our remote assistance.
Save time: In the event you need support, your interaction with Milli-Q^® Services is streamlined as MyMilli-Q™ Remote Care provides our service organization a secure and direct view of your system information. Our service teams can remotely diagnose and potentially repair your system, avoiding the need to wait for a service visit.
Easier data traceability & accreditation: Audit preparation and lab accreditation have never been so effortless as data are automatically saved and can be easily accessed, searched and retrieved. Choose to download a standard Quality Report, or to create your own tailored reports.

Below is a sample view of the MyMilli-Q™ Remote Care dashboard. The dashboard provides a rapid overview of all important water system information and quality data, remote access and control of your system, plus quick links to other intuitive software functionalities.

View the videos at the bottom of the page to take a virtual tour of MyMilli-Q™ Remote Care and its online service capabilities.

Screen shot of MyMilli-Q™ Remote Care quality monitoring dashboard

MyMilli-Q™ Remote Care is available on the following water purification systems:

Milli-Q^® HX 7000 SD all-in-one Type 2 water systems (high-flow)
Milli-Q^® HX 7000 Type 2 water systems (high-flow)
Milli-Q^® HR 7000 Type 3 water systems (high-flow)
Milli-Q^® CLX 7000 CLRW systems (high-flow)
Milli-Q^® IQ 7000 ultrapure water systems (benchtop)
Milli-Q^® IQ 7003/05/10/15 pure and ultrapure water systems (benchtop)
Milli-Q^® IX 7003/05/10/15 pure water systems (benchtop)
Milli-Q^® EQ 7000 ultrapure water systems (benchtop)
Milli-Q^® EQ 7008/16 RO pure and ultrapure water systems (benchtop)

Proactive Alarm Monitoring*

Let us help you achieve excellence in operational efficiency with this proactive service. We’ll continuously monitor your system for alarms, and proactively contact you in case of an issue. You'll experience our fastest response times and prevent issues before they occur.

Remote Health Checks*

This online analysis of your water system is a simple way to assess system performance with minimal disruption to your lab’s operations. A Remote Health Check can identify potential issues before they escalate, saving you time and resources. You’ll receive:

A detailed performance report
Actionable recommendations
Maintenance tips tailored to your set up

This service is included as part of the new Service Proactive™ and eCare™ plans, and as an option with other service plans. Call us to schedule your check-up today!

*Speak with your local lab water representative to find out if these services are available in your country.

Troubleshooting Portal for Our Clinical Milli-Q^® CLX 7000 Systems

This rapid troubleshooting capability of MyMilli-Q™ Remote Care is available for Milli-Q^® CLX 7000 water systems that feed analyzers. The Troubleshooting Portal supports fast, remote troubleshooting via your Analyzer Hotline. Simply add your analyzer’s serial number as a peripheral device fed by your Milli-Q^® CLX system. The digital portal can then help your Analyzer Hotline to quickly and remotely determine if an issue in the lab is due to the water or the water system.
View the video below to see how the Troubleshooting Portal saves time when resolving issues to maintain optimal analyzer uptime.