e-Commerce FAQ

We have a wide range of countries that can place orders on our site. Go To the list of Worldwide Offices to obtain the contact information for your local office if you are not able to enter products in the ‘Quick Order’ or ‘Cart.’

Most US accounts do not have the option to place orders to be shipped outside of the US; the exception to this is 'Pack for Export' accounts.  Contact INTL@milliporesigma.com for information on what is needed to place orders for shipping outside of the US.

1. When you find the product you need, look for the ‘Pricing’ details associated with the product. Select the quantity that you need and click on the ‘Add to Cart’ Button. The ‘Add to Cart’ button is usually located below the ‘Pricing’ details for most products. To check if the product has been added to your cart, please go to the site header and click on the ‘Shopping Cart’ icon.
2. If you do not have the option of selecting product quantity or ‘Add to Cart,’ please review our worldwide offices for contact information for your country.

The only way to place an order online is to purchase your items through our shopping cart but there are numerous ways to add items to the shopping cart as noted below.

• Directly from the ‘Pricing and Availability’ clip
• ‘Quick Order’ page
• ‘Favorite’ products (you need to have a login/profile)
• Convert quote to order (you need to have a login/profile)
• Saved cart (you need to have a login/profile)
• Reorder from a previously placed online/phone/fax/email order (you need to have a login/profile connected to the same account that you placed your phone order)

Your profile must be linked to your company/organization’s account for you to receive contractual pricing for your order(s).

We would recommend that you contact us to create a new profile.

You will need to log in with a profile that is linked to your company/organization’s purchasing account. Once you log in and select the ‘checkout’ button, the system will identify your shipping location and will provide you with accurate shipping costs.

We send order confirmations via email. If you are currently not receiving order confirmations, please update your profile settings under ‘Email Preferences.’ Additionally, you can adjust the format of your order confirmations.  You can choose to receive the content of the order confirmation as text within the email or as an attachment.

Login to the site. Go to the ‘Account’ tab on the site header and click on ‘Your Orders’ from the drop-down menu. Use the filters to select the order you want to reorder. Open the order and click on ‘Add to Cart.’ This will add the entire order into your shopping cart. While you are in the shopping cart you can delete items that you don’t want and change the quantity on other items before selecting ‘Checkout.’ When you get to the ‘Checkout’ screen, you can make the necessary edits and then click on ‘Submit your order.’

In order to save a cart, you will need to register on our website. Login to the site. To ‘save your cart,’ you must first add products to your cart and then select ‘Checkout.’  It will take you to the next page where you will see the following options – ‘Submit Order,’ ‘Request Quote,’ ‘Save Cart’. Once you select ‘Save Cart,’ it will offer you the option of naming your saved cart. To access your saved cart(s) later, you must go to the Account Tab on the site header and select ‘Your Order’ and click on the ‘Saved Carts’ in the left Navigation pane.

Please contact customer service if you have questions about a specific product. 

If your need is urgent, please call us at 1-800-325-3010.

If you have questions about your order, please contact Customer Service. If you need an immediate response, please contact us by phone. Otherwise, please submit your questions via this form.

Login to the site. Go to the ‘Account’ tab on the site header and select ‘Your Orders’ from the drop-down menu. Select the order for which you want to see an invoice. Open the order and on each product line Item, there will be an invoice link. If the order was shipped out on different dates, there will be multiple invoices for that order. Click on the invoice and it will open in a .pdf format. When you click within the document, on the top right, you will see the options to download the .pdf file or print it.

Purchase Orders are accepted when linked to your company/organization’s account.

Our terms of payment are net 30 days, unless otherwise specified.

Pre-payment may be required prior to shipping based on the payment agreements set for your company/organizations.

In order to create a quote, you must be registered on our website and be connected to an ordering customer account.

First, login to our website and then add the product(s) to your cart. Once the product(s) is in your cart, head over to your shopping cart. Click on ‘Checkout’ and you will see the option to “Request Quote.” After you choose ‘request quote,’ the quote will go through and you will get a Quote Number. When you are ready to order from your quote, go to the ‘Account’ Tab on the site header. Select ‘Order Center’ from the drop-down menu and select ‘My Recent Quotes.’ Once you open your quote, you can convert it into an order?

Login to the site and go to the ‘Account’ tab on the site header. Select ‘Your Quotes’ from the drop-down menu. Use the filters to select the quote you want to convert to an order. Open the quote and you will be given an option to ‘Add to Cart.’ Once the item has been added to the cart, you can proceed to checkout as you do for regular orders.

There are a few ways to add products to your favorites.

1. Login to the website. Go to the product that you are interested in adding to your favorites and look at the ‘Pricing’ associated with the item you want to add as your favorite. Right next to the price is a ‘Quantity’ field and a ‘Star.’ Click on the star to add it to your favorites. A pop up will appear which gives you options for saving the product to a favorites list.
2. Alternatively, login to the website and then go to the ‘Account’ tab located on the site header and click on ‘Your Favorites.’ On the Favorites page, you can search by a Product SKU number. Click on the ‘Add’ button to add the product to your Favorites list.

Customer Service is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department to obtain a Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RMA.

We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: diagnostic reagents; refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special offers; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging. Returns accepted for items ordered in error may be subject to a 20% processing fee and all returns must be returned within 90 days of purchase.

We offer a simple and streamlined process for our B2B-enabled accounts. Start on your internal E- Procurement system and click our logo or company name to punchout to our on-line catalog. You can then enter your product items in the Order Center or, Search for them. Once you confirm quantity and pack size, click Add to Cart. Once complete, click Checkout to return the cart details back to your internal E-Procurement system for review, approval routing and purchase order creation.

If you cannot punchout from your E-Procurement system you first contact your internal support team or platform provider to have them troubleshoot the issue. If the issue is not on your side, you can email the Web Help Desk at webhelp@sial.com. For urgent orders please contact Merck Customer Service and they will assist you.

Visit our E-Commerce Solutions page and submit a request.

No. Once you connect to us via your internal E-Procurement system you are automatically logged in.

Yes. If your organization has a pricing agreement in place this will be reflected when you connect to us via punchout.

Our entire list of transactions is available on our E-Commerce Solutions page.

A: If the products delivery date is indicated as today’, it means the product has domestic stock, and the domestic stock may fluctuate in real time. Therefore, please login and check for more accurate information.

A: Products marked as available for delivery as of today's date on the homepage are products that have more than one domestic stock. If you click “FROM” and “Check Availability” after selecting the inventory quantity inquiry and entering the desired quantity, the available stock quantity will be marked.

Q: What should I mean by the future date?

A: If it is marked with the future date, it means that there is no stock in Korea. The estimated delivery date indicated as a future date may differ from the actual delivery schedule as it is difficult to reflect all information such as the actual inventory of the head office and import/export regulations.

For OCEAN shipment products, you can add the product to your shopping cart and check the following text when placing your order.

For products with delayed delivery due to import and export regulations, you can check the following text when placing the product in your shopping cart and placing your order.

For other items subject to quarantine and regulatory documents that are subject to delay in delivery, please contact our Customer Support team.

A1: Please make sure you have entered the PO number in the payment information field, which is essential information when placing an order. PO Number is the order management number that the customer wants. If there is a number that you want to manage, you can enter it. If not, you can enter today's date or the name of the person placing the order. If you leave it blank, the order will not be processed, so please be sure to enter it.

A2: In addition, it is impossible to cancel or return an order for USP, EP, EMD Millipore products, etc., so if you agree to this, the Place Order button will be activated.

A3: If the contact information field is blank, the order will not be processed. Please enter your name, contact information, and email information and click Update to confirm that the information is correctly filled out before proceeding. If you record this information in Your Profile, you do not have to enter it every time.

A: At the last stage of the order process, click on Delivery Requests, enter information, and then proceed with the order, and you can place an order together with your request. However, please note that if you leave a request for delivery, your order processing may be delayed as the entered information will be forwarded to the customer support department and will not be processed automatically. In addition, the information recorded in the memo on the packing specification cannot be checked by the customer support department before shipment, so please be sure to fill it out in the Delivery Requests section.

A: You can change it by selecting KO/EN on the top right.

A: Please go to Account → Profile → Personal Info, and click ‘Edit’ next to Password to change your password. You can change your password only when you are logged in.

A: Please click ‘Forgot Password?’ at the bottom of Login and enter the email address you registered when registering as a member to receive the password reset link. After receiving the email, you can reset your password by yourself.

If you need additional help to reset your password, fill out the information through Customer Support > Account > Password Reset and submit.

A: You can convert to an order by clicking Account → Quotes → Search Latest Quotation → Click Quotation Number and Add To Cart.

A: You can check latest orders at Account → Orders. And if you click Order Search, you can search with various options. Please click to check in details.

A: You can proceed the order by clicking Account → Orders → Latest Orders/Order Search → Select Order Number → Add To Cart. You can see that all the products of the order number are in the shopping cart again, and you can proceed with the order by clicking the ‘Proceed to Checkout’.