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Milli-Q® Qualification Program & Validation Procedures for Regulated Laboratories

A Milli-Q certified field service engineer performs a qualification procedure on a water system.

Qualification Program: Validate your Water Purification System

We offer a full Qualification Program for your water purification system in order to facilitate laboratory validation procedures and ensure your system is fully compliant when audited. Our Qualification Program is designed for laboratories in regulated environments who must follow guidelines such as cGMP and GLP. The program includes: 

  • Qualification workbooks with Installation Qualification (IQ), Operational Qualification (OQ), Maintenance Procedures (MP), and examples of Performance Qualification (PQ) files.
  • Certificates of Conformity, and Quality and Calibration certificates in support of compliance with GLP and cGMP.

All protocols are carried out by our specially trained and certified field service engineers. The Qualification Program can be ordered as a separate item or as part of a Milli-Q® Service Pharma Plan.

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Support Compliance and Extend the Lifetime of your Water Purification System

Milli-Q® Service Pharma Plans not only address your compliance and specification requirements, but also provide yearly preventive maintenance procedures, better budget control, and rapid solutions in case an issue should arise. Pharma Plans cover all elements required for full system requalification, including:

  • Qualification protocols: Requalification (OQ and MP) procedures for demonstrating compliance with regulations; Official procedures developed by compliance experts.
  • Maintenance procedures (MP): Auditable service reports for full traceability.
  • Qualification test equipment: All test equipment needed for qualification is calibrated according to metrological norms with traceability to the international standards.

Compare Plans to Match your Application, Compliance and Cost Needs

The comparison table below illustrates the differences in coverage between our 4 Pharma service agreements. Our Service Proactive Pharma Plan provides the most comprehensive coverage, allowing you to avoid untimely extra costs and prevent downtime, while also ensuring you are fully compliant when audited.

Milli-Q® Service Pharma Plans

* Travel is included in the contract price. Additional travel charges might be applicable for customers located outside main business centers.
**May vary in some countries.
† Available for high-flow Milli-Q® HX, HX SD, HR and CLX 7000 series water systems, and Milli-Q® IQ, IX and EQ benchtop water systems. Speak with your local lab water representative to find out if these services are available in your country.
‡ See our Digital Services webpage for more information.

Advantages of Milli-Q® Service Agreements

  • Priority customer status: For any requests, including service visits and parts delivery.
  • Technical support hotline: Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits.
  • Quality certified & harmonized expertise: Only specialist factory-trained field service engineers repair and maintain our water purifier systems in compliance with our worldwide auditable SOPs.
  • Genuine spare parts: Produced in our ISO 9001-certified manufacturing site; Certificate of Conformity available for most parts.
  • Preventative maintenance visit: Includes a scheduled, on-site comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report, and traceable record of care.
  • Rapid online solutions: The MyMilli-Q™ portal streamlines the administrative care of your water systems.

For environments not requiring qualification and validation, our classic Milli-Q® Service Plans are available.

Get Premium Coverage with a Service Proactive™ Pharma Plan†

Achieve excellence in operational efficiency with our most comprehensive service agreement. In addition to complete system protection received in a Service Total™ Pharma Plan, you'll benefit from our complete digital services package that includes:

  • Proactive alarm monitoring
  • An annual Remote Health Check
  • Online diagnostics & repair

Contact us using the form below or download the flyer to learn more.

Related Services
Milli-Q® Services & Support
Expert support for lab water systems with digital services optimizing system performance, troubleshooting, validation, and qualification.
Milli-Q® Services Plans
Service solutions maintain water systems to ensure top operating condition, matching application needs and budgetary constraints.
Calibration, Verification, Suitability Testing of Milli-Q® Water Purification Systems
Calibration, verification and suitability tests for water purification systems for full equipment compliance and laboratory accreditation.
Additional Services for Milli-Q® Water Systems
Lab services include installation, maintenance, consumable scheduling, and extended warranties to meet diverse laboratory needs.
MyMilli-Q™ Digital Services
Save time with our online service solutions. Log in to find contract information, plan service visits, prepare audits, contact technical support, and more.
Related Product Categories
Milli-Q® Benchtop Lab Water Purification Systems
Find the water purification system that fits your lab’s needs. Compact Milli-Q® pure and ultrapure benchtop systems can meet your application, quality, volume, space and budget requirements.
Milli-Q® High Flow Lab Water Purification Systems
From a single lab to an entire building, Milli-Q® central water purification systems are connected, high-performance instruments that can reliably feed all purified water needs.
Accessories for Milli-Q® Lab Water Purification Systems
Milli-Q® water system accessories support lab-specific needs, improving safety, water quality, and productivity while conserving bench space.
Milli-Q® Lab Water Purification Consumables
Genuine Milli-Q® consumables support long water purification system lifetime & ensure consistent lab water quality—from pretreatment, purification and polishing to storage and distribution.
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