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Milli-Q® Services Plans

A Milli-Q certified field service engineer performs a preventive maintenance visit

Have Peace of Mind with Preventive Maintenance & Specialist Support

Your water purification system is a sophisticated laboratory instrument that contains highly sensitive and complex technologies designed to accurately measure water quality. Critical mechanical and electrical components are in regular contact with water and must be routinely inspected, calibrated and serviced to prevent damage and guarantee your water meets manufacturer’s specifications.

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Choose the Plan that Matches Your Application, Compliance and Cost Needs

Enhance performance. Extend lifetime. Optimize your investment.

Milli-Q® Service Plans are a unique portfolio of best-in-class service solutions that give peace of mind. You’ll receive specialist care for your water purifier system to ensure it is always in top operating condition. The comparison table below illustrates the differences in coverage between our 5 service agreements. The Service Proactive™ Plan provides the most comprehensive coverage, allowing you to avoid untimely extra costs and prevent downtime. 

Milli-Q® Service Pharma Plans

* Travel is included in the contract price. Additional travel charges might be applicable for customers located outside main business centers.
**May vary in some countries.
† Available for high-flow Milli-Q® HX, HX SD, HR and CLX 7000 series water systems, and Milli-Q® IQ, IX and EQ benchtop water systems. Speak with your local lab water representative to find out if these services are available in your country.
‡ See our Digital Services webpage for more information.

Advantages of Milli-Q® Service Agreements

  • Priority customer status: For any requests, including service visits and parts delivery.
  • Technical support hotline: Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits.
  • Quality certified & harmonized expertise: Only specialist factory-trained field service engineers repair and maintain our water purifier systems in compliance with our worldwide auditable SOPs.
  • Genuine spare parts: Produced in our ISO 9001-certified manufacturing site; Certificate of Conformity available for most parts.
  • Preventative maintenance visit: Includes a scheduled, on-site comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report, and traceable record of care.
  • Rapid online solutions: The MyMilli-Q™ portal streamlines the administrative care of your water systems

Qualification and Validation Procedures for Regulated Laboratories

For environments requiring qualification and validation, our Service Pharma Plans give specialized support in compliance with international quality standards and include annual requalification of the entire system. For more information, visit our Milli-Q® System Qualification and Validation page.

Get Premium Coverage with a Service Proactive™ Plan†

Achieve excellence in operational efficiency with our most comprehensive service agreement. In addition to complete system protection received in a Service Total™ Plan, you will benefit from our complete digital services package that includes:

  • Proactive alarm monitoring
  • An annual Remote Health Check
  • Online diagnostics & repair

Contact us using the form below or download the flyer to learn more.

Related Services
Milli-Q® Services & Support
Expert support for lab water systems with digital services optimizing system performance, troubleshooting, validation, and qualification.
Calibration, Verification, Suitability Testing of Milli-Q® Water Purification Systems
Calibration, verification and suitability tests for water purification systems for full equipment compliance and laboratory accreditation.
Additional Services for Milli-Q® Water Systems
Lab services include installation, maintenance, consumable scheduling, and extended warranties to meet diverse laboratory needs.
Milli-Q® Qualification Program & Validation Procedures for Regulated Laboratories
For water systems in regulated labs, discover our Service Pharma Plans. Preventive maintenance programs are designed to enhance performance and extend lifetime in validated environments.
MyMilli-Q™ Digital Services
Save time with our online service solutions. Log in to find contract information, plan service visits, prepare audits, contact technical support, and more.
Related Product Categories
Milli-Q® Benchtop Lab Water Purification Systems
Find the water purification system that fits your lab’s needs. Compact Milli-Q® pure and ultrapure benchtop systems can meet your application, quality, volume, space and budget requirements.
Milli-Q® High Flow Lab Water Purification Systems
From a single lab to an entire building, Milli-Q® central water purification systems are connected, high-performance instruments that can reliably feed all purified water needs.
Accessories for Milli-Q® Lab Water Purification Systems
Milli-Q® water system accessories support lab-specific needs, improving safety, water quality, and productivity while conserving bench space.
Milli-Q® Lab Water Purification Consumables
Genuine Milli-Q® consumables support long water purification system lifetime & ensure consistent lab water quality—from pretreatment, purification and polishing to storage and distribution.
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