Announcement

We would like to inform you of the delivery schedule for products around national holidays (Armed Forces Day, National Foundation Day and Hangeul Day) in October.

[Delivery schedule for  national holidays in October]

• Deadline for shipment of frozen/refrigerated products: Thursday, September 26
• Resumption of shipment of frozen/refrigerated products: Monday, October 7

Frozen/refrigerated products ordered and paid for by 2:00 PM on Thursday, September 26 will be delivered on Friday, September 27, but may be delayed if there is a large volume of shipments.

After this, temperature products are scheduled to be shipped on Monday, October 7, but delivery may be delayed due to the volume of shipments that were previously delayed. In this case, shipments may be made on Thursday, October 10 and Monday, October 14, after Hangeul Day on October 9.

For room temperature products, shipments will proceed normally during the period excluding national holidays (Armed Forces Day, National Foundation Day, Hangeul Day), but delivery may be delayed due to increased shipment volume and delivery traffic flow.

Therefore, for temperature-sensitive products or products that you absolutely want to receive before the period, please order and complete payment by September 25 (Wed).

Also, for products that need to be delivered urgently, please contact the customer support team by phone (02-2185-1700) or through KakaoTalk mobile consultation, and we will do our best to help you adjust and confirm the delivery schedule in advance.

Thank you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

First and foremost, we would like to express our sincere gratitude for your continued interest in and support of our products.

We wish to inform you that due to scheduled database maintenance, it will not be possible to download or access certificate documents such as CoA, CoC, and CoQ for certain German-sourced Merck Millipore products on the Sigma and Merck Millipore websites from Thursday, September 12, to Tuesday, September 17.

We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding. Rest assured, normal service will be restored immediately after the maintenance is completed. Should you have any concerns or additional questions during this time, please do not hesitate to contact us. We will do our utmost to respond promptly and assist you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : Korea_ts@merckgroup.com

We would like to inform you that the customer service hours and delivery schedule for the Chuseok holiday in September have been adjusted as follows.

[Notice of Change in Chuseok Holiday Delivery Schedule]

• Deadline for Frozen/Refrigerated Product Delivery: September 11 (Wed)
• Deadline for Room Temperature Product Delivery: September 12 (Thu)
• Customer Service Call Deadline: September 13 (Fri) P
• Customer Service Call and Delivery Service Resumption: September 19 (Thu)

Room temperature products ordered and paid by 2:00 PM on September 12 (Thu) are usually delivered on September 13 (Fri), but due to traffic congestion, they may be delivered after September 19 (Thu), after the holiday. Orders received after the delivery deadline on September 12 (Thu) will be picked up by courier on September 19 (Thu) and delivered sequentially starting from September 20 (Fri).

Therefore, if you purchase a temperature-controlled product or a product that you absolutely want to receive before the Chuseok holiday, please order and complete payment by Wednesday, September 11.

Also, if you have a product that needs to be delivered urgently, please contact the customer service team by call (02-2185-1700) or through KakaoTalk mobile service to adjust and confirm the delivery schedule in advance. We will do our best to help you.

Once again, we wish you a healthy and happy holiday. Thank you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

Shipping and receiving operations will be suspended on Friday, August 16 due to system maintenance at the Merck Life Science Operation Center.

If you have products that must be shipped on that date, please contact the Customer Support Team (02-2185-1700) to adjust and confirm the delivery schedule in advance.

During this period, the Customer Service team's phone, email, and chat consultation services will be conducted normally.

[Notice of suspension of shipment operations]

• System maintenance period (Suspension of receipt/shipment): Friday, August 16 
• Deadline for shipment of frozen/refrigerated products: Tuesday, August 13
• Deadline for shipment of room temperature products: Wednesday, August 14 
• Resumption of shipment: Monday, August 19

If you have any additional questions, please contact the Customer Support Team and we will do our best to assist you. Thank you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

Due to Merck computer system inspection, shipment of some products ordered through Merck will be delayed on Friday, July 19th. Products delivered through Sigma-Aldrich will be delivered in the same manner as before.

Customers who have products that must be shipped within this schedule would appreciate it if you could contact our customer support team (02-2185-1700) to adjust and confirm the delivery schedule in advance.

[Delayed schedule for Merck direct delivery orders]

Among the products ordered on July 19th, products delivered directly from Merck Co., Ltd. will be shipped sequentially from July 22nd (Monday).

If you have any additional questions, please contact our customer support team and we will be happy to assist you.

Thank you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

Due to Merck system maintenance, shipment of some products ordered through Merck will be delayed on Friday, April 19. Products delivered through Sigma-Aldrich will be delivered in the same manner as before.

Customers who have products that must be shipped within this schedule would appreciate it if you could contact our customer support team (02-2185-1700) to adjust and confirm the delivery schedule in advance.

[Delay schedule for Merck direct delivery orders]

Among the products ordered on April 19, products delivered directly from Merck Co., Ltd. will be shipped sequentially from April 22 (Monday).

If you have any additional questions, please contact our customer support team and we will be happy to assist you.

Merck Life Science Business

Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

We would like to inform you of the delivery schedule during the Lunar New Year holiday period as follows.

[Delivery schedule during Lunar New Year holidays]

• Deadline for delivery of frozen/refrigerated products: 2/6(Tue)
• Deadline for delivery of room temperature products: 2/7(Wed)
• Delivery service resumes: 2/13(Tue)

Products ordered and paid for by 2pm on Wednesday, February 7th are generally delivered on Thursday, February 8th, but due to delivery traffic congestion, they may be delivered after Tuesday, February 13th, after the holiday. Orders received on 2/8 (Thursday) will be delivered by courier on 2/13 (Tuesday) and sequentially from 2/14 (Wednesday).

Therefore, for temperature control products or products that must be delivered before the Lunar New Year holiday, please order and make payment by 3:00 PM on Tuesday, February 6th.

Additionally, for products that need to be delivered urgently, we would appreciate it if you could contact our Customer Support Team (Phone: 02-2185-1700) to adjust and confirm the delivery schedule in advance.

I hope you have a  happy holiday.

Due to internal events, phone, email, and customer services will be suspended for the schedule provided below.

Customers who have products that must be shipped within this schedule would appreciate it if you could contact our customer support team (02-2185-1700) to adjust and confirm the delivery schedule in advance.

[Customer service closure]

• Customer service closure: December 19 (Tuesday) 12:00 PM
• Customer service resume: December 20 (Wednesday)

If you have any additional questions, please contact our customer support team and we will be happy to assist you.

Thank you.

Due to the Merck Life Sciences Operation Center's inventory survey for 2023, shipping and receipt of products ordered from Sigma-Aldrich will be suspended during the period indicated below.

For customers who have products that must be received within the year, please cooperate so that the delivery schedule can be coordinated in advance.

• Operation Center year-end inventory: December 28, 2023 (Thursday) ~ December 29, 2023 (Friday)
• Last possible delivery date in 2023: December 27 (Wednesday)
  
• 2024 delivery start date: January 2 (Tuesday)

Orders received after the shipping deadline of December 27, 2023 will begin shipping sequentially from January 2, 2024. However, please understand in advance that delivery may take 2-3 days or more due to the high volume. .

If you have any questions, please contact the Customer Excellence Department (Phone: 02-2185-1700), and we will be happy to assist you.

Thank you.

We would like to inform you that the customer service hours and shipping schedule for the Chuseok holiday have been adjusted as follows:

• Deadline for shipping frozen/perishable products: September 25 (Monday)
• Deadline for shipping room temperature products: September 26 (Tuesday)
• Phone customer service closing: September 27 (Wednesday)
• Resumption of telephone customer service and shipping: October 4 (Wednesday)

Room temperature products that have been ordered and paid for by 2:00 PM on 9/26 (Tuesday) will typically be delivered on 9/27 (Wednesday). However, due to holiday traffic congestion, they may be delivered after the holiday on 10/4 (Wednesday). Orders received after the 9/26 (Tuesday) shipping deadline will be processed for shipping on 10/4 (Wednesday) and will be delivered sequentially starting from 10/5 (Thursday).

if you have temperature-sensitive products or need to receive your products before the Chuseok holiday, we kindly request that you place your order and complete payment by 9/25 (Monday).

For products that require urgent delivery, please contact our customer support team at 02-2185-1700 or use Kakao Service Talk to inquire about adjusting and confirming the delivery schedule. We will do our best to assist you promptly.

Thank you.

As the global political and economic instability continues to impact the world, it is also causing immense pressure on the total cost of ownership. The cost of raw materials from our suppliers and logistics costs have risen continuously as a result. We have been absorbing the increase in costs but with the constant rise in container shipping rates and raw materials costs, we must inevitably make adjustments to our pricing.

• Effective date: October 1, 2023
• Products subject to price increase:
  All reagents, equipment and raw materials (including products of Sigma-Aldrich®, Roche® and Avanti®)
  *Some products exempt.

Pre-adjustment prices will apply to September price quotation estimates for up to a period of 30 days.

For inquiries on price adjustment, please contact your sales representative or customer service center (02-2185-1700 / 02-2185-3840).

Thank you.

Please accept apologies on temporal closure of customer service including email, phone call, kakao mobile services, shipment due to system inspection scheduled on Aug 14

If you have any urgent matters regarding orders, please reach out to customer service team and confirm your shipment schedule. 

• Customer service and shipment closure: Aug 11 (Fri)
• Customer service and shipment open: Aug 16 (Wed)

Merck Lifescience Sicence & Lab solution business

Tel: 02-2185-1700 / E-mail: sakr@merckgroup.com

Please accept appologies for early closure of customer service on Jun 30 due to in-house event on afternoon. Any customer services via phone, e-mail, and Kakao will be closed on 12:00 p.m.

• Service closing time: Jun 30 12:00 p.m.
• Service resume time: July 3 9:00 a.m.

Please leave any inquires via email and we will assist on you it starting on Jun 3. 

Merck Lifescience Sicence & Lab solution business

Tel: 02-2185-1700 / E-mail: sakr@merckgroup.com

Thank you to our customers who love Sigma-Aldrich for being with Merck. Due to computer system maintenance, phone, e-mail, and consultation service and delivery processing will be suspended on June 5 (Mon). If you have a product that must be shipped on that schedule, please contact the customer support team (02-2185-1700) to adjust and confirm the delivery schedule in advance

Consultation and delivery suspension schedule information:

• Consultation work and delivery deadline: June 2 (Fri)
• Resume consultation and shipment: June 7 (Wed)

If you have additional questions, please contact our customer support team and we will be happy to help.

Merck Life Sciences Business Science & Lab Solutions

Tel: 02-2185-1700 / E-mail: sakr@merckgroup.com

• As of April 1st, the supply unit price increase/reduction of some products will be implemented as follows.
• Effective Date: April 1, 2023
  Products subject to price adjustment: Some of Merck’s reagents, equipment, and raw materials (including Sigma-Aldrich, Roche, and Avanti products)

The adjusted price can be checked on the Merck e-commerce site (sigmaaldrich.com / merckmillipore.com) from April 1, 2023, and the validity period for products quoted in March 2023 is 1 month from the date of quotation.

For inquiries about price adjustment, please contact your Merck representative.

Merck Life Sciences Business Science & Lab Solutions

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

The delivery schedule for the Lunar New Year holiday period is as follows:

• Delivery deadline for frozen/refrigerated products: 1/18 (Wed)
• Room temperature product courier delivery deadline: 1/19 (Thu)
• Courier delivery resumes: 1/25 (Wed)

Products ordered and paid for by 2:00 PM on 1/19 (Thu) will generally be delivered on 1/20 (Fri), but may be delivered after 1/25 (Wed) after the holiday due to delivery traffic congestion. Orders received on 1/20 (Fri) will be collected on 1/25 (Wed) and delivered sequentially from 1/26 (Thu).

Therefore, for temperature-controlled products or products that must be delivered before the Lunar New Year holiday, please complete the order and payment by 3:00 pm on Wednesday, January 18.

In addition, for products that need to be delivered urgently, we would appreciate it if you could contact the customer support team (Phone: 02-2185-1700) to adjust and confirm the delivery schedule in advance. We wish you a healthy and enjoyable holiday once again.

Merck Lifescience Buisness Science Lab & Solution

TEL : 02-2185-1700 / Email : sakr@merckgroup.com

Thank you for your support and understanding as we work through unprecedented demand and circumstances. We are thankful for the partnership towards the development of Covid-19 related and critical life-saving treatments.

Merck Ltd. Korea is the most reliable provider in the Life Sciences market, delivering more than 300,000 innovative products and services. We continue to invest in R&D, high-quality materials, facilities, documents and systems to provide quality services.

As the Covid-19 pandemic continues to impact the world, it is also causing immense pressure on the global supply chain. The cost of raw materials from our suppliers and logistics costs have risen dramatically as a result. We have been absorbing the increase in costs but with the constant rise in container shipping rates and raw materials costs, we have to inevitably make adjustments to our pricing.

• Effective date: October 1, 2022
• Products subject to price increase: All reagents, equipment and raw materials (including products of Sigma-Aldrich®, Roche® and Avanti®) *Some products exempt

Adjusted prices can be verified on the Merck e-commerce site (sigmaaldrich.com / merckmillipore.com) from October 1, 2022. Pre-adjustment prices will apply to September price quotation estimates for up to a period of 30 days.

For inquiries on price adjustment, please contact customer service center (02-2185-1700 / 02-2185-3840).

Due to the system inspection of the Merck Life Sciences Operation Center, the shipping and warehousing processing of products will be suspended according to the schedule given below. If you have a product that must be shipped on the schedule, please contact the customer support team (tel: 02-2185-1700) to adjust and confirm the delivery schedule in advance.

Information on the schedule to stop shipping business:

• System inspection period (shipment/warehousing suspension period): May 06 (Fri)
• Delivery start date: May 09 (Mon)

If you have any additional questions, please contact the Customer Excellence department and we will do our best to help.

Thank you for your support and understanding as we work through unprecedented demand and circumstances. We are thankful for the partnership towards the development of Covid-19 related and critical life-saving treatments.

Merck Ltd. Korea is the most reliable provider in the Life Sciences market, delivering more than 300,000 innovative products and services. We continue to invest in R&D, high-quality materials, facilities, documents and systems to provide quality services.

As the Covid-19 pandemic continues to impact the world, it is also causing immense pressure on the global supply chain. The cost of raw materials from our suppliers and logistics costs have risen dramatically as a result. We have been absorbing the increase in costs but with the constant rise in container shipping rates and raw materials costs, we have to inevitably make adjustments to our pricing.

• Effective date: May 1, 2022
• Products subject to price increase: All reagents, equipment and raw materials(including products of Sigma-Aldrich®, Roche® and Avanti®)
  *Some products exempt

Adjusted prices can be verified on the Merck e-commerce site (sigmaaldrich.com / merckmillipore.com) from May 1, 2022. Adjusted items related to the transaction can be found in the quotation, order confirmation, and transaction statement.

Pre-adjustment prices will apply to April price quotation estimates for up to a period of 30 days.

For inquiries on price adjustment, please contact customer service center (02-2185-1700 / 02-2185-3840).

Due to an internal event, we inform you that R&A Customer Excellence services by phone, e-mail will close early on March 31st (Thursday).

• Telephone, e-mail consultation service deadline: March 31 (Thu) 12 pm
• Service resumed: 4/1(Fri) 9am

If you have any further questions, please contact the Customer Excellence department and we will do our best to help you.

Tel: 02-2185-1700 / E-Mail: sakr@merckgroup.com

Due to system maintenance, we inform you that customer services by phone, e-mail, and Alim Talk will close early on Friday, December 10th.

• Telephone, email, and Alim Talk customer service deadline: December 10 (Fri) 3pm
• Service resumed: 12/13 (Mon)

If you have any questions after the closing date, please leave an email and we will help you sequentially after the start of work on Monday, December 13th.

Despite constant efforts at the head office level for a stable supply of products, as raw material prices, production costs, and transportation costs continue to fluctuate due to the ongoing COVID-19 situation, unit price increases will inevitably be implemented as follows.

• Enforcement date: Oct 1, 2021
• Products subject to price increase: Merck reagents, equipment and all raw materials. (including Sigma Aldrich, Roche, and Avanti products) *Exceptional for some products*

The adjusted price will be available on Merck's e-commerce site  (sigmaaldrich.com / merckmillipore.com) from October 1, and the validity period of the September 2021 estimate is one month from the estimate date.

For inquiries about price adjustment, please contact the customer support team (02-2185-1700 / 02-2185-3840). 

Merck-Sigma-Aldrich lowered the unit price for more than 50,000 chemical reagents so that customers can experience more products. In addition, the unit price increase will be implemented due to changes in raw material prices and production costs.

• Enforcement date: July 1, 2021
• Price reduction products: Merck reagents (equipment) and related raw material products (more than 50,000 Sigma-Aldrich chemical reagents)
• Price increase products: Analysis Reagents, Avanti, Laboratory Consumables, etc.

Customers can check adjusted prices on Merck e-commerce site (sigmaaldrich.com / merckmillipore.com ) from July 1, 2021. Price validity of the quoted product in June 2021 is one month from the estimate date.

For inquiries about price adjustment, please contact the customer support team (02-2185-1700 / 02-2185-3840). Thank you.

If you purchase a "hazardous chemical" reagent under the Chemicals Control Act, please check the following.

You can check the hazardous chemical product in MSDS 15.B.

1. Reagents for testing, research, and inspection may only be used for the relevant purposes. You cannot use the hazardous chemical reagent product that you purchased without any additional inquiries for purposes other than research.
2. When handling hazardous chemicals, you must follow the Enforcement Rules of the Chemicals Control Act in Attachment 1.
3. Hazardous chemical reagent packaging and delivery prohibition regulations shall be observed.